Refund policy

Return & Refund Policy

Last updated: 25-07-2026

At Sable Cigars, we take immense pride in the quality and condition of our premium cigars. Due to the perishable nature of tobacco products and strict compliance regulations, we maintain specific guidelines regarding returns and refunds.

1. Eligibility for Returns & Exchanges
Because cigars are sensitive to humidity and temperature, we cannot accept returns for cigars or tobacco products once they have been opened or removed from their original packaging. 

Returns or replacements are only accepted if:
- You received the wrong item.
- The items arrived physically damaged or compromised upon arrival.

2. Reporting Issues
Please inspect your package upon receipt. If there is an issue with your order, you must contact us within [3 to 5] days of delivery at [Contact Email] with:
- Your Order Number
- Clear photos of the shipping box and the damaged/incorrect product

3. Refunds
If your return/refund request is approved:
- A refund will be processed to your original payment method within [5-7] business days.
- Shipping fees are non-refundable unless the return is a result of our error.

4. Non-Returnable Items
- Opened boxes or single cigars/tobacco items.
- Gift cards.
- Promotional or clearance items.